Nannies from the Heartland, New Extended Guarantee

by Mary O'Connor


     We have adopted a new extended replacement guarantee to better serve our valued client families. This is the most comprehensive and longest guarantee policy of any nanny service in the Twin Cities. It is a rare occurrence, but does occasionally happen, that a client family needs to hire a new nanny after the 120 day free replacement primary guarantee period has expired. If this happens within the nanny's first year of employment, it has generally been our practice to give the family a prorated credit toward a new placement. This  prorated credit exceeds the 10% discount we have always extended to returning clients. Recently, we have better defined this practice and the extended guarantee is now included in the Agency Family Agreement.
     The Extended Guarantee: If the initial employment relationship is terminated between 121 and 365 days, the client family is entitled to a prorated credit of $135 per month toward the $1600 placement fee for a new employee.

• Example: Placement ends after 9 months, family receives a credit of $405 (12 months - 9 months = 3 months x $135 = $405) which is subtracted from the new $1600 placement fee. In addition, the primary 120 day free replacement guarantee then applies to this placement. 

     We are able to offer our client families these generous guarantee options because we have great confidence in the screening process we employ and the quality of the experienced nannies we refer to our client families. There is only one other nanny service that we aware of in the country that offers such a comprehensive guarantee. We value our family clients and the many others that they refer to us and believe in treating them in a fair manner.