We have adopted a new extended replacement guarantee to better serve our valued client families. This is the most comprehensive and longest guarantee policy of any nanny service in the Twin Cities. It is a rare occurrence, but does occasionally happen, that a client family needs to hire a new nanny after the 120 day free replacement primary guarantee period has expired. If this happens within the nanny's first year of employment, it has generally been our practice to give the family a prorated credit toward a new placement. This prorated credit exceeds the 10% discount we have always extended to returning clients. Recently, we have better defined this practice and the extended guarantee is now included in the Agency Family Agreement.
The Extended Guarantee: If the initial employment relationship is terminated between 121 and 365 days, the client family is entitled to a prorated credit of $135 per month toward the $1600 placement fee for a new employee.
- Example: Placement ends after 9 months, family receives a credit of $405 (12 months - 9 months = 3 months x $135 = $405) which is subtracted from the new $1600 placement fee. In addition, the primary 120 day free replacement guarantee then applies to this placement.