What Sets Us Apart?

WHAT SETS US APART?

Caring, Supportive and Professional Placements

Who We Are:
• Premiere Full Service Agency with a customized and selective approach
• Only Minnesota nanny agency accredited business BBB member (A+ rating)
• 22 + years in business
      o 1,884 Long term placement since 1990, over 1500 temporary placements annually
      o Staff are industry experts and currently working in the nanny field
      o Very experienced at what we do
      o Excellent reputation and name recognition in the nanny community
      o Large network of nannies and families as referral base
      o Full Service which includes long term, short term, full time, part time and temporary placements
• 1 of 3 International Nanny Association member agencies from Minnesota, the longest standing MN agency member. The only local agency member of Twin Cities Professional Nannies supporting nannies in the Twin City area.
• Only local agency to provide a Blog with multiple weekly postings as a resource to all families and nannies

How We Operate:
• Our Business Model: we are the search and referral service also providing ongoing support and resources, family is the employer
     o Advantages include:
              potential financial benefit to family
              security in hiring a committed long-term employee
              family and nannies have control of employer/employee decisions and work agreement
             we have a one time placement fee not an ongoing fee structure
• Office staff is readily accessible by phone or email and responsive to all in a timely manner
• We maintain organized, detailed, accurate records and files
• Website is updated and complete including all documents, pricing, rates and extensive nanny hiring information
• Personal interviews with nannies
• In-home consultations with families

Our Service Commitment:
• Customization
     o Customized recruitment, marketing and referrals
     o Search is based on family’s / nanny’s needs and requirements
• Quality over Quantity
     o Our prescreening and referral process aligns family’s and nanny’s needs
• Honest and Complete Disclosure
    o What we know, you will know
    o Complete, accurate applicant files sent to families

We Stand Behind What We Do:
• Replacement Guarantees
    o Primary guarantee: Replace nanny, no charge to family, within first 120 days of employment
    o Extended guarantee: Replace nanny, prorated credit to family, after first 120 days of employment up to one year
• Repeat client families receive 10% discount on placement fee
• Replacement Rate
   o For the past 22+ years it has been 5 – 7 % annually
• Temporary Service
   o No additional registration fee for long term placement families and nannies

Outstanding Nannies:
• Minimum age 21 years old
• Average age of nannies placed is 41 years old
• Education: over 50% of nannies placed have a 2 or 4 year child specific degree and 87% have some type of post secondary training relating to child care
• Average placement longevity is 3+ years
• We specialize in referring experienced child care providers who view this as their career

Unique Resources and Support:
• Website includes current job openings and nanny profiles
• Blog, Facebook, Twitter
• Customized job postings on select high traffic sites including nanniesheartland.com, jobsinminneapolis.com and stthomas.edu
• Placement Resources include
      o Interview Guides, Household Employer Handbook, Employment Agreement, Information on becoming an employer and how to handle taxes
• Post-placement and Ongoing Support
     o Quarterly Newsletter
     o Kids Play List (for nannies and children)
     o Performance Review Form
     o Daily Logs
     o Medical Release Forms
     o Annual Nanny-Child Picnic
     o Access to staff via phone or email to offer guidance and information